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Employment

Elaine's is an Equal Opportunity Employer.

We are a somewhat seasonal operation with our busiest times extending from January through June. During this time, our staff requirements increase. We need less help for the rest of the year.

The majority of our staff works part-time although we do have a some full-time staff. Wages reflect experience and ability to make sales while serving the needs of our customers.

Ideal candidates for an Elaine's consultant or assistant posess the following characteristics:

• are outgoing, friendly and welcoming.
• enjoy approaching and helping customers.
• enjoy selling merchandise to customers.
• eagerly learn and share knowledge.
• are attentive and responsive to both customer and employer needs.
• are detailed and accurate with customer orders, filling forms and keeping records.
• take initiative and keep busy.

Types of Positions

Consultant

Elaine's consultants work closely with customers on an appointment basis to help them find the perfect gown and accessories. They

• record customers' items of interest so customers can easily find them again upon their return.
• find and fetch gowns.
• assist customers with try-ons.
• offer appropriate suggestions and advice regarding merchandise purchase..
• take and record customer measurements.
• carefully note every detail of the customer's order, ensuring accuracy of size, color, material and date required.
• coordinate orders of all members attending the same event, such as a wedding party.
• fill out all appropriate paperwork correctly.
• notify customers when their orders are in.
• work with walk-in customers when not busy with appointments.
• enter sales and customer information on the computer.
• press and steam gowns.
• share in cleaning and straightening of store and merchandise.

Assistant consultant

Consultant assistants help with customers and merchandise as needed. Their tasks include many of those listed under consultants.

Order desk

Our order desk staff places merchandise orders with the various manufacturers. They

• double-check customer orders for accuracy of color, size, fabric, price etc.
• record ship dates.
• follow-up on placed orders.
• resolve order problems and issues including any delays or lot color deviations.

Shipping/receiving desk

Our shipping/receiving desk staff physically manages our merchandise. They

• open packages and inspect merchandise sent from vendors.
• enter acceptable merchandise into the computer.
• attach appropriate labels and tags.
• send unacceptable merchandise back to the vendor.
• ship merchandise to customers, if this has been pre-arranged.

Assistant manager

Manager assistants are experienced staff, who have worked at one or more jobs for an extended period of time. They are familiar with the business and the workflow, so can provide able assistance where needed. They are promoted from within.