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Store Policies
and Frequently Asked Questions

What forms of payment do you accept?

We accept Visa and Mastercard as well as debit cards bearing the Visa or Mastercard logo. We also accept personal checks with proper ID except for the final payment.

Can I cancel my order?

No, once your order has been sent to the manufacturer it is placed into production and cannot be cancelled and you will be responsible for the entire payment. If the order has not been sent to the manufacturer, we will cancel your order for a service fee of $100.00 for bridal and $50.00 for non bridal.

Can I return an item that is damaged, defective, or I just don't want?

Unfortunately, returns and cancellations of merchandise are not possible. However, we take extreme care to inspect all of our garments before they leave our store. If upon receipt of your merchandise, you find that it is damaged or defective please notify us before you leave the store. The merchandise can be repaired or replaced by the manufacturer if we return it immediately. Due to the delicate nature of formalwear no returns will be accepted for damage or defects after the merchandise has been removed from the store.

How do I determine what size to order?

Your size is determined by your body measurements at the time of your order. Each manufacturer provides us with a size chart to use as a guide in helping to determine your size. Changes in body measurements due to weight loss, weight gain, exercise programs and pregnancy can effect the fit of your merchandise and may need to be taken into consideration when determining your size. Please be advised that while we take your exact measurements, the garment is not custom-made for you. Those measurements just help us determine which size will best fit you. Alterations on part of the garment may be necessary.

I gave you my measurements, why do I need alterations?

The merchandise you ordered was made according to a standard size chart for that manufacturer. It was not custom made to your measurements. Your measurements were used to compare to the size chart to help determine the best size to order. It is very common for merchandise to require alterations to achieve a custom fit.

How long will it take to receive my order?

The standard ordering time for most merchandise is 3-6 months from the time of the order. Occasionally merchandise can be ordered with "Rush Delivery" if it is offered by the manufacturer of the merchandise you are ordering. There is usually an additional charge for "Rush Delivery" and it varies by manufacturer.

Due to increased U.S. security and customs, shipments will at times take a little longer to reach us.

Can I have an order shipped to my home address?

Yes. Once your order has been received in our store from the manufacturer we can ship it via UPS within the U.S. for an additional charge. If your merchandise is paid in full by credit card we can ship it within 7 days or if you paid by personal check we can ship it after 14 days of receipt of payment. There is an additional charge for shipping and handling.

Can I have my order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

How are shipping charges calculated?

Shipping charges vary according to product type and delivery requests. Because most of our merchandise is special ordered we charge shipping to cover freight costs and insurance from the manufacturers. These shipping charges are not included in any "Rush Delivery" charges required to expedite an order. To have merchandise shipped to you after it arrives in our store is an additional charge. Merchandise is shipped via UPS standard ground unless 3rd day, 2nd day or next day service is requested.